Privacy policy

This policy explains how we collect, use, store, and share your personal information when you visit or make a purchase through our website - 1st Step.

1. Information We Collect

We collect two types of information:

a. Device Information

Automatically collected when you browse the website. This includes:

  • IP address

  • Browser type and version

  • Time zone

  • Pages visited

  • Referring site or search term

  • Cookies and other identifiers

This data helps us understand how visitors use the site and detect issues or misuse.

b. Order Information

Collected when you place an order or attempt a purchase:

  • Name

  • Billing and shipping address

  • Email and phone number

  • Payment method details (credit/debit cards, UPI, net banking, etc.)

This information is required to process orders, arrange delivery, and communicate with you.

2. How We Use Your Information

We use your data to:

  • Process orders and payments

  • Provide invoices, order status, and shipping updates

  • Respond to inquiries or support requests

  • Monitor activity to detect fraud or misuse

  • Improve site performance and user experience

  • Send relevant updates if you’ve opted in

We may also use information for internal reporting, analytics, or compliance purposes.

3. Sharing of Information

We share your information only when necessary:

  • Payment gateways and shipping partners for order processing

  • Analytics services (e.g., Google Analytics) to help us understand user behaviour

  • Platform providers (e.g., Shopify) to operate our online store

We may also disclose information if required by law or to protect our legal rights.

For more details, review Shopify's Privacy Policy or Google’s Privacy Policy.

4. Behaviour-Based Advertising

We may use your browsing and shopping data to display relevant ads on other platforms. You can opt out by adjusting your settings:

  • Google Ads Settings

  • Facebook Ad Preferences

  • Bing Ads Settings

For broader opt-out tools, visit: www.aboutads.info/choices 

5. Your Rights

If you're located in the EU or the UK, you have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Ask us to delete your data

  • Withdraw consent where applicable

To submit a request, contact us using the details below.

6. Data Retention

We keep your order and account information for as long as necessary for business, legal, or regulatory reasons. You may request deletion at any time unless retention is legally required.

7. Cookies and Tracking

We use cookies and similar tools to improve your experience. You can manage cookie preferences through your browser settings.

8. Security

We take reasonable steps to protect your personal information using secure servers, encrypted transmission, and limited access. However, no system is entirely immune to risk.

9. Changes to This Policy

This policy may be updated to reflect changes in our practices or legal requirements. We encourage you to check this page from time to time. The “Effective Date” at the top reflects the latest revision.

10. Contact

For privacy-related questions, requests, or concerns, contact us at:

Email: 1stsupport@1ststep.com
Postal Address:
Mandot Impex

#109, Sydenhams Road, 1st Floor
Opp. My Lady Garden, Periamet
Chennai, Tamil Nadu – 600003, India