Shipping policy

At 1st Step, We aim to process and ship all orders quickly and securely to ensure your experience with us is reliable and hassle-free.

Order Processing

• Orders are typically dispatched within 24 hours after payment is confirmed.
  

• Once shipped, you’ll receive a tracking link via email so you can monitor the delivery status.
  
  

Delivery Partners

• We ship through trusted national courier services.
  

• Delivery is available on working days only, from Monday to Saturday, 9:00 AM to 7:00 PM.
  

• Couriers do not operate on Sundays or public holidays.
  
  

Shipping Charges

• Shipping fees include both handling and postage.
  

• Handling charges are fixed.
  

• Postage costs vary depending on the total weight and delivery location.
  

• If you place multiple orders, shipping charges will apply to each order separately — we are unable to combine shipments placed at different times.
  
  

Packaging & Handling

• We take special care in packing, especially for delicate items.
  

• Boxes are securely sealed, and contents are cushioned to minimize transit damage.
  
  

Delays in Delivery

While most orders are delivered on time, external factors may cause delays. These may include:

• Weather conditions
  

• Strikes or transport disruptions
  

• Courier delays beyond our control
  
  

We’ll keep you informed in such cases and assist wherever possible.

If you have questions about your order status, you can always reach out to us at 1stsupport@1ststep.com.